Log In
As a way of connecting a business to its prospective or existing client base, a live chat service is fast becoming the best way forward in terms of offering instant customer service. It can be used by new clients to help them make a sound buying decision, or by clients who have purchased before, if they need help with their product or service. You should offer a live chat service on your website because:
- It’s fast and convenient.
- Chat agents can help more than one person at one time.
- It’s cheaper for the customer as they don’t have to use a phone line to ring in for help.
- The quality of support given by your staff can easily be reviewed.
There are a number of providers out there, so do some research – it will stand you in good stead as some will offer free services until a certain number of users is met. If you’re smaller, this can be a wonderfully cost-effective way of providing good customer service.
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
If you do not allow these cookies you may not be able to use or see these sharing tools.